Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at soporte@chrisneymarstore.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at soporte@chrisneymarstore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at soporte@chrisneymarstore.com.

At Chrisneymarstore, your satisfaction is our priority.

Eligibility — We accept refund requests within 30 days of delivery in the following cases:

• The item arrived defective or damaged.
• The item was never received.

How to Request a Refund — Contact us with your order number and a photo or description of the issue. Once verified, we will process a full refund to your original payment method within 5-7 business days. You do not need to return the product — we handle all claims on our end to make the process as easy as possible for you.

We do not accept refund requests for change of mind or incorrect orders placed by the customer.

Damages and Issues — Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. A photo of the issue is required to process your claim.

Exceptions / Non-returnable Items — Perishable goods, custom products, personal care goods (beauty products), hazardous materials, sale items, and gift cards cannot be returned or refunded.

Exchanges — To exchange an item, contact us with your order details and we will assist you with the process.

European Union — If merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days for any reason.

Refunds Processing — Once your claim is approved, you'll be refunded to your original payment method within 5-10 business days. If more than 15 business days have passed since approval, contact soporte@chrisneymarstore.com